All international customers whose orders are shipped outside of the United States via US Postal Service are responsible for their merchandise. All such purchases are FOB Arizona and delivery is deemed complete once shipment arrives in the customers country..
We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occured on our web site. We will always try our best to accomodate any customer that was offended in such case in an amicable solution but sometimes we simply can’t ship in this situation.
On brands with a discounted second box/bundle, the second box/bundle must be of equal or lesser value than the first box/bundle.
Coupon codes must be used at checkout, and apply savings to an item, or increase already existing savings on an item. Coupons are valid for 30 days from their original post date.
samplers and free items – While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.
samplers – In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. Merchandise that will be returned or refused by customer without authorization, will be subject to 50% restocking fee or $15 whichever is more. “Collector items” on limited serial number sales are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label. Orders returned with an authorization number will have a 25% restocking fee assessed (or $15, whichever is more). And the customer will receive the remainder as a refund on their credit card or by check.
We are not responsible for merchandise returned without an Authorization Number. Any package returned without an Authorization Number will be refused. All authorized returns must be received within ten (10) business days after authorization issuance.
Credit for any returned item which is a part of a “combination sale” shall not exceed the purchase price of the lesser value item. Minor imperfections in some accessory products do not constitute a cause for return.
When the original order included a free item, a return can not be made without returning the free item(s) as well. If the free item was not returned, its regular price shall be deducted from the credit. When the original order included free shipping, the cost of ground shipping will be deducted from the credit for any returned item.
Customers who return complete order for refund will be charged according to the shipping method selected for that shipment even if TNT Cigars covered the cost of shipping that order. For example, a customer who refused (or returned for some other reason the entire package) an overnight order, will not receive full refund. The amount of overnight shipping that order will be deducted from the refund, and the refunded amount will include only the balance.
We do not accept items returned outside their original box** and will not accept cut or partially smoked cigars. All returned items must still be in condition to be sent back to the manufacturer. We reserve the right to refuse or prorate credit for any returned item received in inadequate condition.
Shipping outside the US
Any return of merchandise that was shipped to customers outside the USA is the responsibility of the customer. All such customers need to arrange and pay to return any merchandise. TNT Cigars will not cover the costs of returns from abroad.